Your terms and conditions of use

Welcome to our shop! If you visit our shop it means that you automatically accept all these terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements. Nowadays it is very important to care about the information because we are living in the informational society and you can't underestimate the way information will be used and shared. Trust is the cornerstone of friendship and we appreciate your decision to choose our store. We are giving you a full access to different types of information concerning your account.

This Privacy Policy governs the manner in which Bentley Oliver Ltd collects, uses, maintains and discloses information collected from users (each, a "User") of the MonsterFairings.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Bentley Oliver Ltd.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

REFUND POLICY 

Our refund policy is in complienece with the EU regulaitons - the shopper or customer has the right to cancel any order made with Monster Fairings within 7 days of receiving receipt for the goods. If your order is canceled the customers money will be returned to the account that they used to pay for the products with within 7 days of canceling the order. Becuase all fairing kits are made to order there will be a $100 processing fee on any canceled orders due to the fact that we have to make every fairing kit to specification each time we recieve an order, and a 15% charge per part retuned. If a customer orders a custom fairing kit then we will be unable to accept cancelations of an order, as they are one off's and custom made.

In our Refund Policy stated elsewhere on the website we state the following - If a customer receives a fairing kit and wants to return it within 30 days of receipt of the kit then it is the customers duty to pay the shipping to return the kit to our manufacturing facility. Monster Fairings will not be liable for any return postage of a product unless it was damaged in the process of getting to our customers by postal services.

Order cancelations may not be made on custom fairing kits. Cancelation may be arranged with a sales rep, for a percentage of the original price of the fairing kit. Cancelations may not be made whilst a kit is in production, customers must wait for the delivery of a kit as each kit is custom made. 

We can only accept returns and issue refunds if the fairing kits have been untouched and not fitted to a motorcycle. Upon arrival of the kit please ensure that you check the kit properly for any defects or problems. If found please report to us and we can help you, please do not thow any any parts of the kit including the shipping box. If you kit is fitted to your motorycle and defects are found after fitment, Monster Fairings is no longer liable for the fairing kit and has no obligation to issue replacement parts or a refund.

If Monster Fairings gives the customer the option to have replacement fairings for broken or partial damaged fairing parts and the customer still requests a full refund, becuase Monster Fairings has offered appropriate replacements it is the duty of the customer to return the fairing to the factory in order to recieve a refund.

Monster Fairings is not responsible for any consequential losses unless the circumstances surrounding the losses are brought to the attention of Monster Fairings before the time of the order and agreed upon.

 

RETURNS

Returns must be made before 30 days of order, refunds must be in original packaging and original state. If there is a malfunction with a Fairing Kit please contact customer support before to a claim. It is the duty of the customer to pay all Shipping costs on the return of a product. If a product is being returned to be exchanged then it is also the duty of the customer to pay the added shipping charge for the shipping of the exchanged fairing kit. 

Defects to kits must be reported to us within 24 hours of delviery.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Bentley Oliver Ltd collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.



Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

When processing your payment we require CVV2/CVC2 verification to ensure against fraud.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.



Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Google Adsense

Some of the ads may be served by Google. Google's use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy athttp://www.google.com/privacy_ads.html

 

Compliance with children's online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

 

Bentley Oliver Ltd has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

 

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

All transactions and payments are applicable to English Law and courts.

 

Contacting us

 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Bentley Oliver Ltd

MonsterFairings.com

Registered Company Number - 8504771




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